Terms and Conditions - City of Lubbock Utilities
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Terms and Conditions


Please read the following information carefully. By using City of Lubbock Utilities’ website, you acknowledge and accept all of the following terms and conditions of use in addition to any applicable terms of the City of Lubbock’s Privacy Policy. If you do not agree to be bound by the terms and conditions of use please immediately exit the City of Lubbock Utilities website and do not submit any information to City of Lubbock Utilities via the City of Lubbock Utilities website.

Website Use/Terms and Conditions of this Agreement

City of Lubbock Utilities reserves the right, in its sole discretion, to change the information contained on this website, change the terms and conditions of this agreement or an individual’s access to this website or terminate this website at any time without notice. City of Lubbock Utilities recommends you read these terms and conditions each time you enter this website.


Unless otherwise expressly granted in writing, City of Lubbock Utilities does not grant any right or license under any copyright, trademark, service mark or other intellectual property right in the information, services, processes or technology of City of Lubbock Utilities. All such are reserved by City of Lubbock Utilities. Any copyrighted material may not be broadcast, circulated, copied, displayed, distributed, downloaded, modified, published, reposted, reproduced, reused, transferred, transmitted, sold, or otherwise used except as explicitly stated either in such materials or in this notice without the written permission of City of Lubbock Utilities.

Only under the following circumstances may any City of Lubbock Utilities’ materials be copied and distributed: for personal, noncommercial, and informational purposes. For any copied City of Lubbock Utilities materials all contents must remain intact and should include the notice in a clearly visible position of City of Lubbock Utilities’ copyright.


City of Lubbock Utilities names and logos, and all related product and service names, design marks and slogans are the trademarks or service marks of City of Lubbock Utilities and may not be used without the written permission of City of Lubbock Utilities.

Disclaimer of Warranties

City of Lubbock Utilities makes no warranties or representations as to the accuracy of the information contained on City of Lubbock Utilities’ website and assumes no liability or responsibility for any errors or omissions in the content of City of Lubbock Utilities’ website. All information on City of Lubbock Utilities’ website is provided "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, SECURITY OR NON-INFRINGEMENT AND CITY OF LUBBOCK UTILITIES DISCLAIMS ALL SUCH WARRANTIES.

Disclaimer of Liability

City of Lubbock Utilities is not responsible for technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed computer transmissions. City of Lubbock Utilities shall not be liable for any special, indirect, incidental or consequential damages or any damages whatsoever resulting from inconvenience, or loss of use, data or profits, whether resulting from an action of contract, negligence or other tort arising out of or in connection to the use, misuse, inaccessibility, or reliance of information available from City of Lubbock Utilities’ website, its servers or the internet generally even if City of Lubbock Utilities has been informed of the possibility of such damages or losses.

Personal Information

A customer of City of Lubbock Utilities may request that certain utility related items be kept confidential by filling out the appropriate form. However, any comments, questions or other disclosed information containing personally identifiable information which has been submitted through electronic mail, by on-line web form or in response to survey/solicitation from this website may be subject to the Texas Public Information Act and applicable federal legislation. Information about the Texas Public Information Act is available from the Office of the Texas Attorney General.

Additionally, City of Lubbock Utilities may be required by law enforcement or judicial ities to provide personally identifiable information to the appropriate governmental ities. Our organization fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

Third Party Website Links

City of Lubbock Utilities may provide links to websites that are not under the control City of Lubbock Utilities. Accordingly, City of Lubbock Utilities does not make any representation concerning the content of these websites to you, nor can the fact that City of Lubbock Utilities has given you these links serve as an endorsement of any of these third-party websites. City of Lubbock Utilities is providing these links only as a convenience to you. This is to inform you that City of Lubbock Utilities has not examined or approved any of these websites. Portions of such information from these third-party websites may be incorrect or out of date. Any entity or person who relies on any information obtained from these links does so at his or her own risk.


In the event any term or condition contained herein is held to be invalid or unenforceable, such provision shall be deemed severed and the remaining terms and conditions, without the severed provision, shall remain in effect and enforceable.


These terms and conditions shall be construed under the laws of the State of Texas law without regard to any conflicts of law principles.


General Mail:
City of Lubbock Utilities
P.O. Box 10541
Lubbock, Texas 79408

Customer Service:
Telephone: 806-775-2509
8 a.m. to 5 p.m. Monday – Friday
5 p.m. to 8:30 p.m. After-Hours Dispatch