How to Use the Customer Portal
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How to Use the Customer Portal

The new customer portal puts account management tools at your fingertips in one easy-to-use site on your computer, tablet or mobile device. 

If you previously registered your utility account on lpandl.com, you will need to use your existing username and password to sign in to City of Lubbock Utilities. If you have not registered your account online in the past, you will need your 14-digit account number. 

Watch this tutorial to learn how to add and manage multiple accounts, view and pay your bill, sign up for e-billing and automatic payments, and set up account reminders and notifications. Click here to sign in now.