About Us - City of Lubbock Utilities
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About Us

What is City of Lubbock Utilities?

City of Lubbock Utilities provides consolidated and coordinated meter reading, customer service and monthly billing for all city-owned utility services:

  • City of Lubbock Water and Wastewater
  • City of Lubbock Stormwater 
  • City of Lubbock Solid Waste 
  • Lubbock Power & Light Electric Service
What are the benefits to customers?

Customers can access and manage all of their utility accounts in one easy place. The City of Lubbock Utilities website and customer portal provide expanded customer payment options and additional e-bill functionality, and allow for easy account management 24 hours a day, 7 days a week. 

The Customer Service Center at 1401 Avenue K is open from 8 a.m. to 5 p.m. Mon. though Fri. Customers can speak with a customer service representative about their account, or use one of the automated self-service kiosks to make a payment. The kiosks accept cash, credit, debit and check payments. The kiosks do not make change. Any amount paid over the amount due will be applied to the customer's next statement.

In the coming weeks, an outdoor automated kiosk will be installed at the 1401 Avenue K location so customers can make payments 24/7. Until then, customers can continue to use the existing 24/7 drive-thru kiosk at 1301 Broadway.

Will I need to create new accounts?
How can I find out more information?