City of Lubbock Utilities offers our customers several convenient ways to pay your bill:
Pay on the go! Use the drive-thru automated kiosk to pay by cash, check, debit or credit card 24 hours a day, 7 days a week.
(Currently located at 1301 Broadway)
Log into your City of Lubbock Utilities account from any device to see your account details and pay using your bank account, debit or credit card.
Manage My Account
Online (No Registration)
You can make a one-time EZ-PAY online payment by scanning the QR code on your bill or visiting the EZ-PAY website.
To set up a recurring monthly payment for your City of Lubbock Utilities account, log in to your account and click Auto Pay or call 806-775-2509.
Call 806-775-2509 with your bank information or debit or credit card and follow the prompts.
Pay using one of our automated self-service kiosks in the lobby at 1401 Avenue K.
Lobby hours are M-F, 8 a.m.- 5 p.m.
Visit one of the many ized payment centers around Lubbock to pay by cash, debit card or money order.
Mail your check or money order to:
City of Lubbock Utilities
P.O. Box 10541
Lubbock, TX 79408-3541
- Payments will be processed within two business days.
- Drop box payments received after 4 p.m. will be processed next business day.
- If your services have been disconnected for non-payment, please call 806-775-2509. Services will be restored during regular business hours up to 9 p.m. upon receipt of payment.
- Currently, credit or debit cards and e-check payments made over the phone or online are limited to $1,500 in a 7-day period.